Protect yourself and your family with a personal health assistant for every medical issue
One phone number, 24 hours a day, 7 days a week: we take care of things so you are not alone when your health needs help.
With a Health Excellence personal health assistant subscription, you get reliable support whenever a medical problem arises. We help individual clients and patients – both Bulgarian citizens and foreigners – get the right help quickly and without unnecessary waiting, and refer them to the right specialist and healthcare facility for their specific case.
What you get
Assistance 24/7
Whether at night, at the weekend or on public holidays, your assistant is available whenever you need help.
Referral to the right specialist
No more time wasted searching. We assess your case and refer you to the right doctor and the most suitable healthcare facility, quickly and without unnecessary waiting.
Assistance with insurance companies
We contact your insurance company, whether in Bulgaria or international, to confirm cover. We also help compile the medical and financial documents needed to submit a claim, so you can focus on your health rather than paperwork.
How it works
You subscribe
Contact us and choose a subscription for yourself or your whole family.
You call when needed
When a medical problem arises, you contact your personal assistant at any time.
We take action
We refer you to the right specialist and place and handle communication with your insurer.
Who the service is for
- For familiesPeace of mind that there is someone to help every member of the family.
- For foreigners in BulgariaHelp when you don't know the local healthcare system or the language.
- For travellers abroadReliable contact and assistance with medical problems outside Bulgaria.
Treatment abroad and reimbursement from the NHIF
Administrative and language support for Bulgarian patients.
Financial documents
We obtain from international hospitals the financial documents that patients find hard to get on their own.
Contact with hospitals
We handle official correspondence on your behalf, with no language barriers.
Documents for the NHIF
We check whether your documents meet the requirements of the National Health Insurance Fund.
Powers of attorney and translations
We prepare bilingual powers of attorney and help with certified translations.
Why choose us
- B2B communicationHospitals respond faster to assistance companies than to private individuals.
- ExpertiseWe know exactly which documents are required under European regulations and Directive 2011/24/EU.
- Peace of mind for the patientWe handle the entire procedure while you take care of your health.